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Shipping, Returns & Cancellations

SHIPPING

The Yealands Wine Cellar website currently ships our products from our Yealands Estate Cellar Door in Seddon, to any destination within New Zealand. Purchases can be made from overseas countries, provided the delivery address is located in New Zealand.

Click here for contact details of our global partners.

The New Zealand delivery time is between 3 and 5 working days. To arrange express delivery please contact our Cellar Door Team directly.

 

RETURNS & CANCELLATIONS
The Customer’s rights under the Consumer Guarantees Act 1993 are not affected by these terms and conditions. You are entitled to a replacement or refund for failure of substantial character. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a failure of substantial character.

In the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return (only when YWG is at fault, that is if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) or YWG has breached a consumer guarantee. In all other circumstances, the delivery charge will be deducted from the refund to the consumer).

Unfortunately, you cannot amend an order after it has been placed. If in the event that you change your mind then please contact our Cellar Door Team during business hours, exchanges may be possible if the order has not be processed and at YWG’s discretion. If YWG agree to exchange a delivered product, additional delivery charges will be incurred at your expense. All returns (with the exception of faulty, damaged or inaccurate orders must be in their original condition and packaging.

CONTACT US
Should you have any questions or concerns in relation to this website or these terms, please contact us.